Patient Satisfaction – Blog Posts

The Triple Aim in Patient Satisfaction Gets a Makeover

2019-09-17T14:56:05-05:00Patient Satisfaction - Blog Posts, The Faultlesss Difference - Blog Posts|

The Triple Aim, which is comprised of patient experience, better outcomes and cost management, has been the accepted measure of a high-performing health system. Until now. Staff engagement is increasingly recognized as a growing priority and driver of the patient experience. Different from staff satisfaction, which deals with measures of contentment, staff engagement is about an employee’s feeling of contribution and enthusiasm in work.