Monday, April 3, 2017, started with heartbreak and disruption at our 2030 South Broadway Faultless Healthcare Linen plant in St. Louis. An explosion at the nearby Loy-Lange plant sent a 3,000-lb. storage tank 500 feet through the air and into the office portion of our plant. Three Faultless employees on their first day on the job died as a result.
It was devastating and disorienting but with the help of many we acted as swiftly as possible to attend to the victims’ families; to reassure and offer support to our employees; to communicate with our team system wide and to our customers and community; and to restore operations. We owe a debt of gratitude to so many who came alongside us offering every measure of assistance.
We fervently hope you do not experience a true crisis. If you do not have an actionable crisis response plan, consider putting one together now. You can prepare for the unexpected.