Effective Hospital Linen Cost Management
Return All Soiled and Damaged Laundry
Keep soiled linen out of the trash and biohazard bag. No matter how soiled or damaged, all linen – from hospital rooms, ORs, ERs and ambulances – should be placed in the soiled linen bag and returned for laundering. Healthcare linen laundry providers like Faultless that have all the top industry certifications and accreditations — Hygienically Clean, HLAC, Infection Control University and TRSA Clean Green – assure that your hospital’s linens are safe and clean.
Is the linen cut or torn? With Faultless, hospitals put their damaged linen in reject linen bags and send them back to us. Faultless credits the hospital for the unusable pieces – a cost-saving measure.
Staff need to understand and appreciate the cost implications and your hospital’s policies on linen management. McKnight’s underscored this when it advised in an article, “Educate employees about linen management… reinforce the message that soiled linen should not be placed in red bags… Even a 2 percent to 4 percent reduction in par levels can have a significant impact on linen loss.”4
Faultless developed Faultless Customer University to provide continuing education for its hospital partners’ staff using short videos that highlight best practices in linen handling. This kind of continuing education resource can help hospitals not only cost manage its hospital linens but follow compliance standards and help prevent hospital-acquired infections.
Understand Price v. Cost
Different pricing models for linen service frequently include a variety of industry-standard ancillary charges so you will find that the price to launder hospital linen is usually different than cost. Faultless can help you distinguish between the two and help you make sure there are no hidden costs behind an attractive price per pound quote.
Faultless customizes the billing model to every client’s preference and works directly with them so they fully understand what their total cost will be. Billing transparency enables you to make better decisions on how to manage your inventory.
Follow the Data
An Infection Control Today article speaks to the need to apply digital tools and reporting to be effective in linen cost management. “Although reusable, healthcare linen needs to be managed statistically, just like other consumable medical supplies. The consistent use of linen management software will facilitate data-driven decisions about department par level quantities rather than those made on nursing perceptions of usage.”5
You should be able to track your linen use from the time it is delivered to the time it is picked up. Faultless’ inventory management automatically, digitally tracks usage by department – one of many budget management tools used by each Faultless Customer Advocate who routinely make recommendations to our clients based on patient census.
In addition, Faultless offers report card-like custom performance data. It is a summary snapshot for your eyes only that shows how your hospital performs according to Pounds Per Adjusted Patient Day and Pieces Per Adjusted Patient Day, compared to peers on a monthly basis and per three-year trends.
Hospitals save costs by prioritizing linen usage best practices such as working with Faultless Customer Advocates to retrain staff on linen-saving procedures and scheduling weekly, in-person quality control checks to review how linens are being handled per department..
Effective hospital linen cost management is about ongoing staff education and having the right partner who works with you to track your inventory and manage your par level.