Faultless Healthcare Linen Newsroom2018-11-23T11:52:49-06:00

Faultless Healthcare Linen News

Faultless Healthcare Linen Earns Four Environmental Water Awards

Missouri Water Environmental Association, a division of the Missouri Department of Conservation, recognized all three of the Faultless Linen Missouri plants with a gold award and gave one of the company’s St. Louis plants a platinum award. Faultless Linen has been the recipient of environmental awards for nearly 30 years.

August 16th, 2021|About Faultless Healthcare Linen - Blog Posts, News|

Celebrating Our Annual Community Giving Day

Faultless Healthcare teams recently paused in our business operations to carry out our company’s annual Community Giving Day. The day allows associates in all our locations to be together in spirit as they invest their time in supporting the most vulnerable in the communities where we work and live.

October 27th, 2020|News, The Faultlesss Difference - Blog Posts|

Giving Tuesday 2018 with Loads of Love KC

United Way of Greater Kansas City teams up with Faultless and Faultless Healthcare Linen to kick off Giving Tuesday with Loads of Love KC. Loads Of Love KC is aiming to raise $20,000 in order to purchase washers, dryers, laundry soap and other materials for several schools in Raytown and Hickman Mills School Districts. The initiative will allow children to discretely bring dirty clothes to school to be cleaned as well as provide tools to life-skills classrooms.

November 23rd, 2018|News|

Faultless Healthcare Linen Opens New Plant

Relocating and Building New Facility Made Way for the Largest Federal Investment Project in the History of St. Louis

Faultless Healthcare Linen opened its new, state-of-the-art, 83,000-square-foot medical laundry plant today. Located at 154 S. Trudeau, this facility replaces the company’s plant at 1615 N. 25th Street, which opened just six years ago.

July 23rd, 2018|About Faultless Healthcare Linen - Blog Posts, News|

Stay tuned for future news releases.

Faultless Healthcare Linen Media Kit

About Faultless Healthcare Linen

Faultless Healthcare Linen is a healthcare linen-only laundry service provider with certified best practices that manage costs as we make sure medical laundry is clean and safe.

The only company in Missouri and Kansas with all of these critical certifications – Hygienically Clean, HLAC, Infection Control University, as well as Clean Green, Faultless Healthcare Linen provides compliance assurance and competitive superiority in our use of technology, inventory tracking and custom PPAPD reporting that helps customers see how they compare to peer so each can better control linen use and cost.

With a total of four facilities in Kansas and Missouri our service area reaches from Topeka and Lawrence in Kansas through Kansas City to Columbia, St. Louis and eastern Illinois to Springfield. For information on the Hamilton Linen and Uniform plant in Denver, Colorado, visit its website.

Faultless Healthcare Linen Leadership

Faultless Healthcare Linen has been led by members of the Spence family since its founding in 1896.

Susan Witcher, President & CEO
After completing her studies and graduating from Rockhurst University and following a career in the travel industry, Susan joined the family business in 1986. Over the years she has served as office manager, service manager, general manager, and also as chief operating officer until taking on her current duties in 1995.

Mark Spence, Chief Operating Officer
Following a career practicing law, Mark joined the family business in 1994. Like Susan, he has learned the business from the ground up, serving in a variety of leadership roles including in sales, service and plant and facilities management before taking on his current duties as chief operating officer in 2002.

Faultless Healthcare Linen Community Engagement

Faultless is committed to giving back to the community. Through our Faultless Delivers a Helping Hand program, we have partnered with many organizations to provide donated medical linens to those in need, including:

  • Children’s Mercy Hospital & Clinics Oncology Parent to Parent room
  • City Union Mission
  • Heart to Heart International
  • Kansas City Hospice and Palliative Care’s “Walk to Remember”
  • Project Linus
  • Ronald McDonald House Charities

Faultless Healthcare Linen Professional Affiliations

Faultless Healthcare Linen is proud to be an active member of the following local and national groups:

  • Ambulatory Surgery Center Association (ASCA)
  • American Reusable Textile Association (ARTA)
  • Associated Industries of Missouri
  • Greater Kansas City Medical Managers Association
  • Kansas Association of Ambulatory Surgery Centers (KAASC)
  • Missouri Ambulatory Surgery Center Association (MASCA)
  • Missouri Chamber of Commerce
  • Missouri Hospital Association
  • Textile Rental Services Association (TRSA)
  • United States Chamber of Commerce

Faultless Healthcare Linen Certifications

Faultless Healthcare Linen is the ONLY healthcare linen-only service provider in Missouri and Kansas with ALL of these critical certifications assuring that your linens are safe and clean.

  • Hygienically Clean (HC) certification
  • Healthcare Laundry Accreditation Council (HLAC) certification
  • Infection Control University
  • TRSA Clean Green certification

Faultless Healthcare Linen History

In 1896, Samuel and Cora Spence opened the doors of the Crescent Laundry Company in downtown Kansas City.  Their first clients were mainly bachelors who didn’t want to wash their own collars, cuffs, pants, and shirts.

At the turn of the century, Samuel bought Faultless Laundry and brought both divisions of the company under our Faultless Linen name. Over the years, our medical laundry company has experienced sensational growth and several generations of the Spence family involved in the business.

Faultless Linen began the strategy of acquiring smaller businesses in new markets in 1958 when Jack Spence bought Kansas City Towel Supply. Another purchase came in 1973 with the buying of Hamilton Towel Supply in Denver, Colorado.

In 1977 Faultless bought Nuway in St. Joseph, Missouri and continued to pick up extra routes and customers from competitors across the Midwest.  In 1979, with the number of clients expanding to include more hospitals and medical facilities, a state-of-the-art plant was built in Kansas City at the corner of 19th Terrace and Brooklyn Avenue.

The fourth generation of the Spence family started working for Faultless during the 1970’s, 1980’s and 1990’s when John, Jr., Bob, Mike, Nancy, Susan and Mark Spence joined the management team.

Today, the fifth generation of the Spence family is involved in the success of our healthcare laundry services.  Now with well over 525 employees, Faultless Healthcare Linen is proud of the excellent teamwork and commitment found in our team of employees.

Although many members of the Spence family are actively involved in the management of the company, they are not the only ones to boast of having generations of family employed at Faultless.  Many employees have stayed with the company for 25 years or more, and there are second and third generations of families who have earned their livelihoods at Faultless.

Media Contact

Melissa Sturges


Office 816.235.7733

Mobile 816.213.3248

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