About Faultless Healthcare Linen
Faultless Healthcare Linen is a healthcare linen-only laundry service provider with certified best practices that manage costs as we make sure medical laundry is clean and safe.
The only company in Missouri and Kansas with all of these critical certifications – Hygienically Clean, HLAC, Infection Control University, as well as Clean Green, Faultless Healthcare Linen provides compliance assurance and competitive superiority in our use of technology, inventory tracking and custom PPAPD reporting that helps customers see how they compare to peer so each can better control linen use and cost.
With a total of four facilities in Kansas and Missouri our service area reaches from Topeka and Lawrence in Kansas through Kansas City to Columbia, St. Louis and eastern Illinois to Springfield. For information on the Hamilton Linen and Uniform plant in Denver, Colorado, visit its website.
Faultless Healthcare Linen Leadership
Faultless Healthcare Linen has been led by members of the Spence family since its founding in 1896.
Susan Witcher, President & CEO
After completing her studies and graduating from Rockhurst University and following a career in the travel industry, Susan joined the family business in 1986. Over the years she has served as office manager, service manager, general manager, and also as chief operating officer until taking on her current duties in 1995.
Mark Spence, Chief Operating Officer
Following a career practicing law, Mark joined the family business in 1994. Like Susan, he has learned the business from the ground up, serving in a variety of leadership roles including in sales, service and plant and facilities management before taking on his current duties as chief operating officer in 2002.
Faultless Healthcare Linen Community Engagement
Faultless is committed to giving back to the community. Through our Faultless Delivers a Helping Hand program, we have partnered with many organizations to provide donated medical linens to those in need, including:
- Children’s Mercy Hospital & Clinics Oncology Parent to Parent room
- City Union Mission
- Heart to Heart International
- Kansas City Hospice and Palliative Care’s “Walk to Remember”
- Project Linus
- Ronald McDonald House Charities
Faultless Healthcare Linen Professional Affiliations
Faultless Healthcare Linen is proud to be an active member of the following local and national groups:
- Ambulatory Surgery Center Association (ASCA)
- American Reusable Textile Association (ARTA)
- Associated Industries of Missouri
- Greater Kansas City Medical Managers Association
- Kansas Association of Ambulatory Surgery Centers (KAASC)
- Missouri Ambulatory Surgery Center Association (MASCA)
- Missouri Chamber of Commerce
- Missouri Hospital Association
- Textile Rental Services Association (TRSA)
- United States Chamber of Commerce
Faultless Healthcare Linen Certifications
Faultless Healthcare Linen is the ONLY healthcare linen-only service provider in Missouri and Kansas with ALL of these critical certifications assuring that your linens are safe and clean.
- Hygienically Clean (HC) certification
- Healthcare Laundry Accreditation Council (HLAC) certification
- Infection Control University
- TRSA Clean Green certification
Faultless Healthcare Linen History
In 1896, Samuel and Cora Spence opened the doors of the Crescent Laundry Company in downtown Kansas City. Their first clients were mainly bachelors who didn’t want to wash their own collars, cuffs, pants, and shirts.
At the turn of the century, Samuel bought Faultless Laundry and brought both divisions of the company under our Faultless Linen name. Over the years, our medical laundry company has experienced sensational growth and several generations of the Spence family involved in the business.
Faultless Linen began the strategy of acquiring smaller businesses in new markets in 1958 when Jack Spence bought Kansas City Towel Supply. Another purchase came in 1973 with the buying of Hamilton Towel Supply in Denver, Colorado.
In 1977 Faultless bought Nuway in St. Joseph, Missouri and continued to pick up extra routes and customers from competitors across the Midwest. In 1979, with the number of clients expanding to include more hospitals and medical facilities, a state-of-the-art plant was built in Kansas City at the corner of 19th Terrace and Brooklyn Avenue.
The fourth generation of the Spence family started working for Faultless during the 1970’s, 1980’s and 1990’s when John, Jr., Bob, Mike, Nancy, Susan and Mark Spence joined the management team.
Today, the fifth generation of the Spence family is involved in the success of our healthcare laundry services. Now with well over 525 employees, Faultless Healthcare Linen is proud of the excellent teamwork and commitment found in our team of employees.
Although many members of the Spence family are actively involved in the management of the company, they are not the only ones to boast of having generations of family employed at Faultless. Many employees have stayed with the company for 25 years or more, and there are second and third generations of families who have earned their livelihoods at Faultless.