Further, in the business of health recovery, everything from the Centers for Medicare & Medicaid Services reimbursement rules to the new era of consumer choice is evolving the approach to patient care, including considerations of how the patient felt about their experience of the healthcare facility. In this aspect, women are increasingly proactive in “shopping” not only for the best healthcare experience for themselves but for their whole family.
Every part of a patient’s experience with a healthcare facility informs his or her perception of that provider. The less well-recognized influencers of patient satisfaction, such as patient gowns, are often overlooked. However, our own study shows these lesser-known factors can have a major impact.
ImageFIRST Healthcare Laundry Specialists first made available gowns and robes in its Comfort Care® line in late 2016 and the number of patients, particularly women, who have tracked down ImageFIRST’s website and contributed testimonials to the difference the gowns or robes made in their diagnostic or recovery experience, is astounding. A sampling:
“I just went through a tough procedure and had your Comfort Care gown. It was very comfortable, warm, and soft to the touch. I loved it. I have been going to Delray Medical Center Women’s Imaging for years. The facility and robe are perfect!” – Evelyn G., Delray Beach, FL
“I received your Comfort Care gown during a recent doctor’s visit, and it was extremely soft and luxurious and provided exceptional body coverage for me, even though I am a plus-size woman.
While waiting, I felt comfortable knowing that my body was adequately covered; the soft fabric of the robe didn’t inspire any neuropathy pain the way some lesser fabrics do on my skin. I can honestly say that I was emotionally serene due to the great soft touch of the plush robe against my sensitive skin. Patients to a healthcare facility undergoing diagnostic testing are often anxious during the testing procedure. Therefore, any healthcare professional or facility that goes ‘the extra mile’ to take care of its patients and provide comfort is appreciated. I was extremely impressed with the care, thought and compassion that Novant Health put into its decision to provide its patients with the very best of a Comfort Care garment to provide an outstanding level of patient support.” – Charleen M., Lancaster SC
“I was diagnosed with cancer. These visits are tough for me. But this gown makes me feel better; I am comfortable in the office when wearing it. This facility was truly supportive during my treatment visits and committed to my comfort.” – Rosie B., Miami FL